Legal
Refund & Return Policy
How refunds work for OrthoAI subscriptions and services.
Effective: 28 May 2024 · Last updated: 9 July 2026
1. Refund eligibility
Refund requests are considered on a case-by-case basis where the service has not met expectations or a technical issue prevented use. Requests must be made within 14 days of purchase. Any payment-gateway charges are deducted from approved refunds. Services that have been fully used or completed are not eligible for a refund unless the cause was a technical failure on our side.
2. Purchases made through app stores
Subscriptions purchased through Google Play or the Apple App Store are billed by those platforms, and refunds for such purchases are also subject to the respective store's refund policies. We recommend submitting a refund request through the store first, and contacting us if you need help.
3. How to request a refund
Email info@aimd.global with your transaction ID and a description of the issue. We aim to respond within 5 business days. Approved refunds are processed within 7–10 business days to the original payment method.
4. Technical issues
If you experience a technical problem, please report it immediately so we can attempt to resolve it. If the issue cannot be resolved within a reasonable timeframe, a refund may be offered at our discretion.
5. Non-refundable services
Customised or personalised services, and any services marked as non-refundable at the time of purchase, are not eligible for refunds.
6. Changes to this policy
We reserve the right to modify this policy; changes take effect immediately upon posting on this page.
Contact us
This service is operated by Clinical Artificial Intelligence Medi Decisions Private Limited. If you have any questions about this policy, contact us at info@aimd.global or +91 98920 21844, or write to us at B-1002, 10th Floor, Plot-8pt, T-5 Dioro, Wadala Truck Road, Antop Hill, Mumbai, Maharashtra 400037, India.